FocusTech Insider April 2024 | Focus Technology Solutions – Technologist

When it comes to your IT support, have you ever found yourself wondering whether having a contracted partnership beats the old break/fix model?

Let’s rewind a little first. What’s break/fix?

Well, imagine this: Your computer crashes, your server goes kaput, or your network decides to take an unexpected break. What do you do? You call up your IT person, who swoops in to save the day – for a hefty fee, of course.

Something breaks, IT fixes it. That’s the extent of the relationship.

In the moment, it might feel like a lifesaver. But let’s be real here – relying on a break/fix model is like playing a never-ending game of tech whack-a-mole. You’re constantly putting out fires, and each time it happens, it’s costing you time and money. Not to mention the stress it puts on you and your team.

So instead, let’s talk about the benefits of a contracted partnership with an IT support provider.

First off, predictability. With a contract in place, you know exactly what you’re getting and how much it’ll cost you each month. No more surprises or budget-busting bills.

And there’s more. With a contracted partner, you’re not just getting reactive support when things go wrong. You’re getting proactive maintenance and monitoring to prevent issues before they even happen. Think of it as having your own IT guard, watching over your systems 24/7.

And let’s not forget about the expertise. When you partner with an IT support provider, you’re tapping into a wealth of knowledge and experience. We eat, sleep, and breathe technology, and we’re always staying ahead of the curve when it comes to the latest trends and best practices.

Plus, we will map out and document your exact setup when we start working with you, speeding up any fault finding.

But perhaps the biggest benefit of all? Your peace of mind.

Knowing that your IT systems are in good hands allows you to focus on what you do best – running your business. No more late-night panic attacks over server crashes or network outages. With a contracted partner by your side, you can rest easy knowing that your tech is taken care of.