What’s Happening With Hello Mobile? – Technologist

Over the last few months, Hello Mobile customers have reported receiving alerts regarding their cell phone plan. Many customers were told that they were now part of Liberty Wireless and given new account/plan information. However, many customers (understandably) assumed these alerts were spam messages.

Now, Hello Mobile has officially shut down its services and former customers are feeling left in the dark regarding how to manage their cell phone service.

In this article, I’ll share what we know so far about the Hello Mobile shutdown. I’ve also compiled a list of tips on how Hello Mobile customers are accessing their new account information and porting their phone numbers to a different service provider of their choice.

Key Takeaways:

• Hello Mobile has officially shut down and customers have been transitioned to Liberty Wireless. Plan pricing and features may have changed.
• Your phone number is the same, but it’s now owned by Liberty Wireless. You can still port it out and switch to a new cell phone service provider, but you’ll need to contact Liberty Wireless instead of Hello Mobile.
• Liberty Wireless’ customer service is overwhelmed during the transition, but you may be able to port your phone number without contacting customer support with these tips from other Hello Mobile customers below.

Neither Hello Mobile nor Liberty Wireless have released an official statement. I’ve also contacted Liberty Wireless for additional information but haven’t received a response.

Hello Mobile Customers Are Now With Liberty Wireless

Hello Mobile was a mobile virtual network operator (MVNO) that provided cell phone service to its customers via T-Mobile’s network for as low as $5/month. It was a reliable service provider with affordable plans that quickly attracted many customers. Money expert Clark Howard had even tested Hello Mobile himself and spoke highly of the company’s service and value. 

Unfortunately, Hello Mobile was not very transparent about its impending shutdown, which began in November 2024 and was finalized this month. 

For context, Hello Mobile was owned by Q Link Wireless. In October 2024, the CEO pleaded guilty to several crimes involving money laundering and defrauding the government. Since then, customers have been reporting messages from Liberty Wireless about their new plans and account information. 

As of this writing, Hello Mobile’s website is active, but there are no cell phone plans available. Customer service has been shut down and many customers aren’t able to log in to their existing accounts. 

If you had an active Hello Mobile cell phone plan, here’s what you need to do:

1. Collect all available account information. You may be able to search your email inbox for “Hello Mobile” to find any correspondence with your account number, plan information, etc.
2. Log in through Liberty Wireless’ website or contact Liberty Wireless’ customer service in order to verify your current plan information, cost and duration to make sure you’re getting what you’ve already paid for. This is especially important if you had a multi-month phone plan from Hello Mobile or if you’ve recently purchased a new plan from Hello Mobile as it may have changed. 
3. All customers should be aware of upcoming due dates, current plan prices and what’s included in your plan, whether you intend to stay with Liberty Wireless or move to a new service provider. 

How To Save Your Hello Mobile Phone Number

Customers who are planning to stay with Liberty Wireless don’t need to do anything to save their phone numbers. They’ve been ported to Liberty Wireless and are still active on your new Liberty Wireless plan.

If you do want to port your phone number to a new service provider, here’s what you’ll need:

• Your phone number
• Your account number (from Liberty Wireless)
• Your port-out PIN (from Liberty Wireless)

Liberty Wireless’ customer service is currently overwhelmed due to the transition. If you’re having trouble contacting Liberty Wireless or gathering the necessary information, here are a few tips from other affected Hello Mobile customers: 

• If you have your Hello Mobile phone number/account number and PIN, you may be able to port your phone number without contacting Liberty Wireless. Try using your phone number as your account number and the last four digits as your port-out PIN. While this isn’t guaranteed to work, some former Hello Mobile customers have reported success with this method in the r/NoContract and r/HelloMobile Reddit communities.
• Try using your phone number to log in to Liberty Wireless. If it’s recognized, request a password reset to log in. Once you’ve logged in, locate or create your account’s PIN. This is the port-out PIN you’ll need to move your phone number. While this isn’t guaranteed to work, some customers have had success with this method.
• Contact the service provider you’re switching to for assistance. They may be able to contact Liberty Wireless for you, especially if you’re switching to another T-Mobile MVNO. 

Recommended Alternatives to Hello Mobile / Liberty Wireless

The majority of Hello Mobile customers were transitioned to one of Liberty Wireless’ monthly plans. 

Several customers formerly on Hello Mobile’s $5/month plan have reported being switched to Liberty Wireless’ $5/month talk-and-text-only plan. However, Liberty Wireless’ $5/month plan doesn’t include any data whereas Hello Mobile’s plan included 500MB. 

Other customers have been transitioned to the “Liberty Freedom” plan which costs $9.25/month and includes 1,000 minutes, unlimited texts and 4.5GB of data. All of Hello Mobile’s former plans included unlimited minutes. This has already been a problem for transitioned customers who suddenly have limited minutes. The same customers are having to call customer service and wait on hold for extended periods of time. 

If you don’t want to continue service with Liberty Wireless, you can move to a new service provider of your choice. Consider one of these reliable MVNOs for a new cell phone service provider with affordable plans on T-Mobile’s network.

• Tello Mobile (Review) Unlimited talk-and-text-only plans begin at $8/month. Plans with data start at $9/month for 1GB or $10 for 2GB. Tello’s $25 unlimited plan is the only plan that throttles data speeds once you’ve used 35GB. Otherwise, additional data must be purchased or you’ll have to wait until the next billing cycle.
• US Mobile (Review) Monthly plans begin as low as $10 for unlimited talk, text and 2GB of high-speed data. Prepaying for this plan annually brings the monthly price down to $8. By-The-Gig plans are available with shareable data for multiple lines. Unlimited plans begin at $25/month or $17.50/month when prepaid annually.
• Mint Mobile (Review) New customers can get any plan for $15/month for the first three months ($45 upfront). After three months, you can prepay annually to get the lowest rates starting at $15/month for 5GB of high-speed data.

For more options, check out all of our top picks for the best cheap phone plans here. If you do decide to port your number and switch to a new cell phone service provider, be sure to follow this detailed guide that Team Clark put together to take you step-by-step through the process.

Have you been affected by the Hello Mobile shutdown? Share your experience with our Clark.com Community here.

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